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Fraud and Cyber Security Notice

Last updated: 15 October 2026

Important Notice: Beware of Scammers Pretending to Be Marketing Labs

We know about fraudulent emails from people pretending to be Marketing Labs and our team. These messages are being sent to businesses we work with, and to businesses featured on our website, using addresses that look like ours but aren’t.

To be clear, our systems have not been compromised. The scammers are using publicly available information to find businesses connected to us.

Known Fake Address

We know this address is being used to impersonate us:

  • hello.marketinglabs.co.uk@gmail.com

This is not a Marketing Labs email address. Please don’t reply to it, click any links in its messages or make any payments to it. More fake addresses may appear, so treat anything that isn’t from our domain with suspicion.

How to Recognise Genuine Marketing Labs Communications
  • Genuine emails from us only ever come from an @marketinglabs.co.uk address.
  • We never use free email services such as @gmail.com, @outlook.com, @hotmail.com or @yahoo.com.
  • Our official website is www.marketinglabs.co.uk.
  • Emails from us are signed off by a named team member you’ll know, usually your main point of contact.
What We Will Never Do
  • Change our bank details by email. If you ever get a message saying our payment details have changed, call us on a number you already have before paying anything.
  • Ask for passwords, 2FA codes or login details for your website, hosting, email, Google, Meta or any other account. If we need access, we’ll set it up with you properly.
  • Pressure you into urgent payments or threaten to take your website, domain or ads offline unless you pay right away.
  • Send unexpected invoices or payment links for work you haven’t agreed with us.
  • Contact you about jobs through WhatsApp, Telegram or text, or ask job applicants for money or sensitive personal information.
Common Scams to Look Out For

Fake Invoices and Payment Requests

  • Invoices for services you don’t recognise, or that arrive out of the blue.
  • Requests to pay a “new” or “updated” bank account.
  • Payment links sent from an address that isn’t @marketinglabs.co.uk.

Domain, Hosting and Website Scams

  • Warnings that your domain or hosting is about to “expire” with a link to renew.
  • Emails claiming your website has been hacked, suspended or flagged, asking you to log in or pay to fix it.
  • Fake SEO or Google listing renewal notices.

Suspicious Emails

  • Urgent requests, odd wording, poor grammar or a generic greeting.
  • Unexpected links or attachments, especially ZIP files, PDFs or “shared documents” asking you to sign in.
  • A display name that says “Marketing Labs” when the actual email address is something else. Always check the full address.

Fake Texts and Messaging Apps

  • Texts with shortened links (e.g. bit.ly) that hide where they go.
  • Messages from unfamiliar or international numbers.
  • Attempts to move the conversation onto WhatsApp, Telegram or other messaging apps.
  • New profiles with very little activity using our name or logo.
What to Do If You Get a Suspicious Message
  1. Don’t reply, click any links, open attachments or make any payment.
  2. Mark it as phishing or spam so your email provider blocks similar messages.
  3. Delete it.
  4. Let us know at ask@marketinglabs.co.uk or call us on 01909 738 738 so we can keep track and warn others.

If you’re ever unsure whether something is really from us, just get in touch with your usual contact. We’d much rather you check than take the risk.

If You Think You’ve Been Scammed
  • Contact your bank straight away if you’ve made a payment or shared financial details.
  • Change any passwords you may have entered, and turn on two-factor authentication.
  • Report it to Action Fraud at www.actionfraud.police.uk or on 0300 123 2040 (in Scotland, contact Police Scotland on 101).
  • Forward phishing emails to the National Cyber Security Centre at report@phishing.gov.uk.
  • Forward scam texts to 7726 (free on most UK networks).
  • Let us know so we can help and alert other clients.

Marketing Labs can’t be held responsible for any losses or fees resulting from fraudulent communications that didn’t come from us.

Stay Vigilant

Scammers rely on urgency and familiarity. If something feels off, it probably is. Take a moment, check the sender’s address and contact us directly if in doubt.